AI Config

AI Analysis

Overview

This interface allows you to configure how AI-powered call analysis is performed within your system. The AI analysis can be done for specific calls you select manually, for all queues automatically, or for selected queues automatically. It’s a powerful feature for gaining insights into your call data and improving performance.

Accessing the AI Call Analysis Settings

  • Sidebar (Settings Icon) => AI Analysis 

Screen Layout

Al Analysis Section 

  • Start Date and End Date: Showing the subscription start and end date.

  • Credits Left: A counter showing how many credits​ are still available for AI analysis.



  • Analysis Type: Three options for how the AI analysis will run.

  1. AI Analysis On-Call Selection

  • This option lets you manually choose specific calls to analyze.

  1. AI Auto Analysis All Queues

  • The AI will automatically analyze all queues.

  1. AI Auto Analysis Selected Queues

  • Here, you can select specific queues and agents for the AI to analyze.


Credit Configuration Section 

  • Credit Rules: option to configure usage of your AI credits 

  • Usage History

  • A table that records how credits have been consumed.

  • Columns:

    • Date: Timestamp of credit usage.

    • Analysis Type: The type of analysis performed (AI Analysis or AI Agent).

    • Credits: Number of credits deducted for that activity.

How to Use

Select the analysis type:

  1. Select the type from Analysis Type

    1. AI Analysis On-Call Selection

    2. AI Auto Analysis All Queues

    3. AI Auto Analysis Selected Queues

      1. Select Queue 

      2. Select Agents

  • Option: You can add another queue

  1. Enable Call Tags (optional).

InfoWhen call tags are enabled, AI will automatically attach predefined tags to the analyzed call summaries.

  1. Press Save

AlertAI credits are consumed based on your selected configuration. Ex (AI Agent Deduct 5 Credits, AI Analysis Deduct 1 Credit)


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