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AI Settings
AI Settings Settings Overview The AI Settings module allows administrators to configure how the Bevatel AI analyzes calls, manages auto-tagging, and monitors credit usage. How to Access AI Settings From the left-hand sidebar, click the Bevatel AI ...
Users
Users Overview The user module enables administrators to manage system users by adding, editing, and deleting users and assigning roles and extensions, ensuring efficient user management and role allocation. How to access Users Settings Sidebar => ...
Access Profile & Personal Settings
To view or update your personal information and communication roles: From the same profile menu, click Profile Settings. You’ll be redirected to the Personal Settings page. On the Personal Settings screen, you can view: User Info: Your name, email, ...
Extensions
Overview The Extensions module, part of the contact center management system, enables administrators to view active extensions and related key information for managing extensions and tracking associated users. How to access Sidebar (Settings Icon) => ...
Usage
Overview This screen helps you track and manage your usage of inbound and outbound call minutes. It also shows the balance of AI analysis minutes left. You can recharge your minutes directly from this screen when they’re running low. How to access ...