Related Articles
Users
Users Overview The user module enables administrators to manage system users by adding, editing, and deleting users and assigning roles and extensions, ensuring efficient user management and role allocation. How to access Users Settings Sidebar => ...
Access Profile & Personal Settings
To view or update your personal information and communication roles: From the same profile menu, click Profile Settings. You’ll be redirected to the Personal Settings page. On the Personal Settings screen, you can view: User Info: Your name, email, ...
AI Analysis
Overview This interface allows you to configure how AI-powered call analysis is performed within your system. The AI analysis can be done for specific calls you select manually, for all queues automatically, or for selected queues automatically. It’s ...
Extensions
Overview The Extensions module, part of the contact center management system, enables administrators to view active extensions and related key information for managing extensions and tracking associated users. How to access Sidebar (Settings Icon) => ...
Queues Configurations
Overview The Queue Management module allows administrators to effectively manage and configure queue settings, assign agents, and set timings to optimize call handling and customer service efficiency. How to access Sidebar (Settings Icon) => Queues ...