AI Settings

AI Settings


AI Settings

Settings Overview

The AI Settings module allows administrators to configure how the Bevatel AI analyzes calls, manages auto-tagging, and monitors credit usage.

How to Access AI Settings

  1. From the left-hand sidebar, click the Bevatel AI icon.

  2. Select Settings from the AI menu.

AI Settings Overview

The settings page is divided into two main tabs: "Settings" and "Credit History".

1. Settings Tab

This tab controls the activation and rules for AI features.

Setting

Description

AI analysis

Main toggle to enable or disable AI call analysis. It also displays the credit cost (e.g., 1 Credit = 1 Analysis Minute).

AI agent

Toggle to enable or disable AI agent features. It also displays the credit cost (e.g., 5 Credits = 1 Agent Minute).

Auto tagging

Main toggle to enable or disable the AI's ability to automatically apply tags to calls. Click Manage tags to configure the list of tags the AI can use.

Type

Defines the scope of AI analysis. You can choose: AI Analysis On Selected Calls, AI Analysis On All Queues, or AI Analysis On Selected Queues.

2. Credit History Tab

This tab provides a transparent log of all AI credit consumption.

Metric

Description

Credits left

A real-time counter of the total AI credits remaining on your account.

Usage History Table

A detailed log of every transaction where credits were used.

Date

The exact date and time the credits were consumed.

Analysis Type

The AI service that used the credits (e.g., "AI Analysis").

Credits

The number of credits used in that single transaction.

How to Use AI Settings

Configure AI Analysis and Tagging

  1. Navigate to the Settings tab.

  2. Click the toggle switch next to AI analysis, AI agent, or Auto tagging to activate or deactivate that specific feature.

    • Enabling Auto tagging allows the AI to automatically apply tags (which you can manage via the Manage tags link).

  3. Under Type, select how the AI analysis will run:

    • AI Analysis On Selected Calls: Lets you manually choose specific calls to analyze from the Report.

    • AI Analysis On All Queues: The AI will automatically analyze calls from all queues.

    • AI Analysis On Selected Queues: This will allow you to specify which queues should be automatically analyzed.

  4. Click the Save button (if present) to apply your changes.

Check Credit Usage

  1. Navigate to the Settings page.

  2. Click the Credit History tab at the top.

  3. View your Credits left at the top-right.

  4. Review the Usage History table to see a detailed breakdown of credit consumption.

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