AI Report

AI Report

AI Report

Report Overview

The AI Report section provides a detailed, filterable log of every call that has been processed by the Bevatel AI. This allows for in-depth analysis of specific interactions, agents, or queues.

How to Access the AI Report

  1. From the left-hand sidebar, click the Bevatel AI icon.

  2. Select Report from the AI menu.

AI Report Overview

The report is composed of a powerful filter bar and a detailed results table.

Section 1: Search Filters Panel

This panel allows you to search through all call analysis data across queues, agents, and time ranges using highly detailed filters.

Available Filters:

Filter

Description

Date Range

Select start and end dates for your search.

Queue

Filter by a specific queue (or leave blank for all).

Agent

Filter calls handled by a specific agent.

Talk Time (slider)

Set a range of talk time in seconds.

Search

Search for a specific call by its ID.

Tags

Select a tag from the list of created tags in the system.

Analysis Status

Filter by the AI's processing status (e.g., Processing, Completed, Summarization Failed).

Sentiment

Filter calls based on their detected emotional tone.

Section 2: Results Table

Once filters are applied, matching call records appear here. Each row is expandable to show a detailed AI-generated summary.

Column

Description

ID

System-generated unique identifier for the call.

Date

Date and time of the call.

Queue

Queue the call passed through.

Number

The customer number 

Agent

The agent who handled the call.

Talk Time

How long did the conversation lasted

Analysis

The final status of the AI analysis (e.g., Completed).

Sentiment

An icon representing the overall emotional tone of the call.

Manual Tags

Tags applied to the call by a user.

AI Tags

Tags are automatically identified by the AI system from the predefined tags

Actions

Action buttons for each call 

  • Listen

  • Download

  • View AI summary: wheli press on it will be redirected to the page of the AI summary 


Section 3: Detailed Call Analysis (Expanded View)

Clicking the arrow on any row in the results table expands it to show the detailed analysis.

  • All Tags: A complete list of all manual and AI tags associated with the call.

  • Call Summary: An AI- paragraph summarizing the key points and outcome of the conversation. This allows for a quick understanding of the call without needing to listen to the entire recording.

Section 4: Tags Distribution Chart

This panel at the bottom of the page provides a visual breakdown of the tags found in your search results.

  • It displays the count and percentage of each tag relative to the total number of calls shown in the results table.

  • This helps you quickly identify trends and common topics in the filtered calls.



Metric

Description

Credits left

A real-time counter of the total AI credits remaining on your account.

Usage History Table

A detailed log of every transaction where credits were used.

Date

The exact date and time the credits were consumed.

Analysis Type

The AI service that used the credits (e.g., "AI Analysis").

Credits

The number of credits used in that single transaction.

How to Use AI Settings

Configure AI Analysis and Tagging

  1. Navigate to the Settings tab.

  2. Click the toggle switch next to AI analysis, AI agent, or Auto tagging to activate or deactivate that specific feature.

    • Enabling Auto tagging allows the AI to automatically apply tags (which you can manage via the Manage tags link).

  3. Under Type, select how the AI analysis will run:

    • AI Analysis On Selected Calls: Lets you manually choose specific calls to analyze from the Report.

    • AI Analysis On All Queues: The AI will automatically analyze calls from all queues.

    • AI Analysis On Selected Queues: This will allow you to specify which queues should be automatically analyzed.

  4. Click the Save button (if present) to apply your changes.

Check Credit Usage

  1. Navigate to the Settings page.

  2. Click the Credit History tab at the top.

  3. View your Credits left at the top-right.

Review the Usage History table to see a detailed breakdown of credit consumption.

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