Access Profile & Personal Settings
To view or update your personal information and communication roles:
From the same profile menu, click Profile Settings.
You’ll be redirected to the Personal Settings page.
On the Personal Settings screen, you can view:
User Info: Your name, email, and account status (e.g., active).
The service you have and your role

Edit Profile Info or Change Your Password
Click the Edit icon next to your name or open your Profile section directly.
You can:
Update your full name.
Add or delete a picture or avatar to your profile
View your registered email.
Change your password by filling in:
Current password
New password
Confirm new password
Click Save to apply changes or Cancel to discard them.

Related Articles
AI Settings
AI Settings Settings Overview The AI Settings module allows administrators to configure how the Bevatel AI analyzes calls, manages auto-tagging, and monitors credit usage. How to Access AI Settings From the left-hand sidebar, click the Bevatel AI ...
Users
Users Overview The user module enables administrators to manage system users by adding, editing, and deleting users and assigning roles and extensions, ensuring efficient user management and role allocation. How to access Users Settings Sidebar => ...
Language Settings
How to Change the Interface Language? Click the language dropdown (top-right corner). Select: English (EN) Arabic (AR) This setting changes the entire system’s language interface for your session.
Managing Your User Status
User Status Control Click your profile picture (bottom left) to manage your availability: Available – Ready to receive calls. Break – Temporarily unavailable to receive calls from queues, but you can get internal calls normally. Don’t Disturb – Do ...
Contacts
Overview The Contacts tab in the Webphone interface allows agents to manage and call saved numbers with ease. This functionality enhances efficiency by keeping a personalized list of customers or frequent contacts directly accessible during work How ...