AI Report

AI Report

Overview of the AI Analysis Report

The AI Analysis Report is a powerful tool designed to give you deep insights into your call recordings without needing to listen to them manually. It uses Artificial Intelligence to automatically transcribe, analyze, and summarize every conversation.

The AI Analysis Report table is designed to collect and display all calls that are processed by the AI system

Section 1: Search Filters Panel

This panel allows you to search through all call analysis data across queues, agents, and time ranges using highly detailed filters.

Available Filters:

Filter

Description

Date Range

Select start and end dates for your search.

Queue

Filter by a specific queue (or leave blank for all).

Agent

Filter calls handled by a specific agent.

Talk Time (slider)

Set a range of talk time in seconds.

Search

Search for a specific call by its ID.

Tags

Select a tag from the list of created tags in the system.

Analysis Status

Filter by the AI's processing status (e.g., Processing, Completed, Summarization Failed).

Sentiment

Filter calls based on their detected emotional tone.

Section 2: Results Table

Once filters are applied, matching call records appear here. Each row is expandable to show a detailed AI-generated summary.

Column

Description

ID

System-generated unique identifier for the call.

Date

Date and time of the call.

Queue

Queue the call passed through.

Agent

The agent who handled the call.

Talk Time

How long did the conversation lasted

Analysis

The final status of the AI analysis (e.g., Completed).

Sentiment

An icon representing the overall emotional tone of the call.

Manual Tags

Tags applied to the call by a user.

AI Tags

Tags are automatically identified by the AI system from the predefined tags

Actions

Action buttons for each call 

  • Listen

  • Download

  • View AI summary: wheli press on it will be redirected to the page of the AI summary 


Section 3: Detailed Call Analysis (Expanded View)

Clicking the arrow on any row in the results table expands it to show the detailed analysis.

  • All Tags: A complete list of all manual and AI tags associated with the call.

  • Call Summary: An AI-generated paragraph summarizing the key points and outcome of the conversation. This allows for a quick understanding of the call without needing to listen to the entire recording.

Section 4: Tags Distribution Chart

This panel at the bottom of the page provides a visual breakdown of the tags found in your search results.

  • It displays the count and percentage of each tag relative to the total number of calls shown in the results table.

  • This helps you quickly identify trends and common topics in the filtered calls.

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