Related Articles
Client Console
The screen serves as a gateway for users to access different communication services within the platform. From this screen, you can launch specific modules such as Call Center, Chat, SMS, and others. It centralizes access control, streamlines ...
AI Settings
AI Settings Settings Overview The AI Settings module allows administrators to configure how the Bevatel AI analyzes calls, manages auto-tagging, and monitors credit usage. How to Access AI Settings From the left-hand sidebar, click the Bevatel AI ...
AI Report
AI Report Report Overview The AI Report section provides a detailed, filterable log of every call that has been processed by the Bevatel AI. This allows for in-depth analysis of specific interactions, agents, or queues. How to Access the AI Report ...
Versions
Release Date: [07-Oct-2025] Features Added Roles & Permissions Updates Reorganized permission layers so admins can grant/restrict access to every new feature with finer granularity. Bulk Tags Upload Upload hundreds of tags in one CSV file; it ...
Schedule Reports
Overview The Schedule Reports section enables call center administrators to automate report delivery by configuring scheduled reports to be sent to specific email addresses. This feature enhances operational efficiency by allowing regular tracking of ...