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Managing Your User Status
User Status Control Click your profile picture (bottom left) to manage your availability: Available – Ready to receive calls. Break – Temporarily unavailable to receive calls from queues, but you can get internal calls normally. Don’t Disturb – Do ...
How to Log In and Navigate Workspaces
Step-by-Step Login Open the Bevatel login page. Enter your email and password. Click Login. Accessing the Console Once logged in, you will be redirected to . Switching Between Workspaces Select the icon at the top of the sidebar. Choose your desired ...
Contacts
Overview The Contacts tab in the Webphone interface allows agents to manage and call saved numbers with ease. This functionality enhances efficiency by keeping a personalized list of customers or frequent contacts directly accessible during work How ...
Live Panel
Live Panel Overview The Live Panel is a real-time operations console for call center supervisors and administrators. It offers live visibility into agent activities, queue statuses, and allows for immediate admin actions to manage workflow and ...
Users
Users Overview The user module enables administrators to manage system users by adding, editing, and deleting users and assigning roles and extensions, ensuring efficient user management and role allocation. How to access Users Settings Sidebar => ...