Overview

The Schedule Alerts section allows administrators to configure automatic email notifications based on predefined thresholds or metrics. These alerts help monitor key call center activities such as queue performance or call volume by comparing selected values within a defined timeframe.

How to access

Navigate via the Sidebar:

Settings Icon  ➝ Schedule Alerts

Screen Layout

Alerts List View

When you access the module, you’ll see a table of existing alerts. Each row displays:

• Email: Destination email(s) for the alert

• Subject: Custom subject of the alert

• Value to compare: The target value being monitored

• Frequency: How often the alert is triggered

• Queues: Queues this alert applies to

• Active: Whether the alert is currently enabled

• Actions: Edit or Delete icons per row

If no alerts exist, the table will show: No Available Data

Add/Edit Schedule Alert Modal

Clicking Add New Schedule Alerts (or the Edit icon) opens a form with these fields:

How to Use

Create a New Alert

Steps:

1. Click Add New Schedule Alerts

2. Fill in the form fields:

• Emails (required)

• Subject (required)

• Queues (required)

• Field to compare (required)

• Value to compare (required)

• Time window (required)

• Schedule 

• Activate toggle (optional)

3. Click Submit

4. On success:

• Alert is saved and displayed in the table

• A toast appears: “Schedule alert created successfully”

Edit an Alert

Steps:

1. Click the Edit icon next to an alert

2. Update any of the fields as needed

3. Click Submit

4. On success:

• Updates are reflected in the table

• A toast appears: “Schedule alert updated successfully”

Delete an Alert

Steps:

1. Click the Delete icon

2. A confirmation modal appears:
   “Are you sure you want to delete this alert?”

3. Click Confirm

4. On success:

• The alert is removed from the list

• A toast appears: “Schedule alert deleted successfully”