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Managing Your User Status
User Status Control Click your profile picture (bottom left) to manage your availability: Available – Ready to receive calls. Break – Temporarily unavailable to receive calls from queues, but you can get internal calls normally. Don’t Disturb – Do ...
System Requirements
To ensure the best performance and a stable connection, please make sure your computer meets the following requirements: Supported Web Browser: The latest version of Google Chrome, Mozilla Firefox, or Safari Internet Connection: A stable and reliable ...
AI Report
Overview of the AI Analysis Report The AI Analysis Report is a powerful tool designed to give you deep insights into your call recordings without needing to listen to them manually. It uses Artificial Intelligence to automatically transcribe, ...
Report Search
Section 1: Search Filters Panel This panel allows you to search through all call data across queues, agents, and time ranges using highly detailed filters. Available Filters: Filter Description Date Range Select start and end dates for your search ...
Live Panel
Live Panel Overview The Live Panel is a real-time operations console for call center supervisors and administrators. It offers live visibility into agent activities, queue statuses, and allows for immediate admin actions to manage workflow and ...