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Managing Your User Status
User Status Control Click your profile picture (bottom left) to manage your availability: Available – Ready to receive calls. Break – Temporarily unavailable to receive calls from queues, but you can get internal calls normally. Don’t Disturb – Do ...
System Requirements
To ensure the best performance and a stable connection, please make sure your computer meets the following requirements: Supported Web Browser: The latest version of Google Chrome, Mozilla Firefox, or Safari Internet Connection: A stable and reliable ...
Reporting Overview
Overview The Reports module provides system users and administrators with detailed insights into call activity, queue performance, agent behavior, and overall service metrics. This module enables users to monitor and evaluate call center operations ...
Report Search
Section 1: Search Filters Panel This panel allows you to search through all call data across queues, agents, and time ranges using highly detailed filters. Available Filters: Filter Description Date Range Select start and end dates for your search ...
Live Panel
Live Panel Overview The Live Panel is a real-time operations console for call center supervisors and administrators. It offers live visibility into agent activities, queue statuses, and allows for immediate admin actions to manage workflow and ...