System Status
Click the icon in the top right to view connection states:
Web Phone: Shows if your internal softphone is connected.
Live Panel: Status of real-time interface connection.
Internet State: Shows your current connection to the server.
Sound State: Indicates your audio device’s readiness.
Green = connected and functional.
Red = Not Connected
Related Articles
Managing Your User Status
User Status Control Click your profile picture (bottom left) to manage your availability: Available – Ready to receive calls. Break – Temporarily unavailable to receive calls from queues, but you can get internal calls normally. Don’t Disturb – Do ...System Requirements
To ensure the best performance and a stable connection, please make sure your computer meets the following requirements: Supported Web Browser: The latest version of Google Chrome, Mozilla Firefox, or Safari Internet Connection: A stable and reliable ...Action Required: Enable Location Services for Webphone & Mobile App
What’s Changing Location access is now mandatory for all users (Webphone & Mobile App). Without enabling location services, users may not be able to make or receive calls. Expected Behavior After Enabling Location Webphone status will turn Active ...Reporting Overview
Overview The Reports module provides system users and administrators with detailed insights into call activity, queue performance, agent behavior, and overall service metrics. This module enables users to monitor and evaluate call center operations ...Report Search
Section 1: Search Filters Panel This panel allows you to search through all call data across queues, agents, and time ranges using highly detailed filters. Available Filters: Filter Description Date Range Select start and end dates for your search ...