Report Home
Purpose
This screen is the entry point to generating all reports. Users configure filters to determine the data scope, including timeframe, queues, and agents.
How to Access
Sidebar => Reports => Home
Once you click on Display Reports, you will see all types of reports
Related Articles
AI Report
Overview of the AI Analysis Report The AI Analysis Report is a powerful tool designed to give you deep insights into your call recordings without needing to listen to them manually. It uses Artificial Intelligence to automatically transcribe, ...Unanswered Report
Section 1: Total Unanswered Calls This panel shows the scope and filters for the current report: Queues: Which queues are being reported (e.g., “All Queues”) Starting/Ending: Selected time range Period: Total report duration (e.g., 1 day) Section 2: ...Answered Report
Section 1: Answered Calls Summary This section defines the scope of the report based on the global filter applied: Queues: Selected queue(s) for this report Starting/Ending: The date and time range used Period: Total duration (e.g., 1 day) Section 2: ...Outbound Report
Section 1: Filter Panel This section defines the scope of the report. Filters Available: Starting Date & Time: When the reporting period begins Ending Date & Time: When the reporting period ends Agents: Select a specific agent or use “ALL” to include ...Agent Report
Section 1: Agent Summary Defines the scope of the agent data: Queues: Selected queues (e.g., “All Queues”) Start / End Time: Reporting period Period: Total duration of data range (e.g., 1 day) Section 2: Agent Totals Provides high-level session data ...