Overview

The announcement module allows administrators to configure pre-recorded messages that play to callers. These announcements can direct users, provide information, or serve as a bridge before routing to another destination, like queues, IVRs, or extensions.

How to access

• Sidebar (Settings Icon) => Announcements

Screen Layout

Announcements Table:

• Description: The name or label of the announcement.

• Destination: Indicates what happens after the announcement plays (e.g., hangup, IVR, queue, or extension).

• Actions:

• Edit icon: Modify the announcement.

• Delete icon: Remove the announcement.

How to Use

• Add a New Announcement

1. Click + Add new announcement.

2. Fill in the form fields:

• Description: Provide a descriptive name for the announcement.

• Recording: Select the audio file to be played. (uploaded from Recording Module)

• Repeat: Choose how many times the message should repeat.

• Destination After Playback: Select where the call should go after the announcement ends.

• Destination Matches: Define the specific match condition for the next step (e.g., specific extension or queue).

3. Click Submit to save or Reset to clear the form.

• Edit an Announcement

1. Click the Edit icon next to the announcement.

2. Modify any required fields (description, recording, destination, etc.).

3. Click Submit to save the changes.
   
   

• Delete an Announcement

1. Click the Trash icon next to the announcement.

2. Confirm deletion to permanently remove it from the system.