Overview

The Recordings module enables administrators to manage pre-recorded audio files for announcements, welcome messages, or system messages. It facilitates adding, editing, and deleting recordings for use in call flows and IVR options.

How to access

• Sidebar (Settings Icon) => Recordings

Screen Layout 

• Recordings Table: Displays all existing recordings in a tabular format with the following columns:

• Name: Display name of the recording.

• Description: Brief note or purpose of the recording.

• File: Path or identifier of the uploaded audio file.

• Actions: Options available for each recording:

• Edit

• Delete

• Play/Preview

How to Use

• Add a New Recording

1. Click + Add new recording.

2. Fill in the form.

• Display name: Provide a recognizable name for the recording.

• Description: Add a short description to explain its use.

• File: Upload an audio file (e.g., WAV or MP3 format).

3. Click Submit to upload the recording or Cancel to discard changes.

• Edit a Recording

1. Click the edit icon (pen) beside the recording.

2. Update the name, description, or replace the file.

3. Click Submit to save changes.

• Delete a Recording

1. Click the delete icon (trash can) beside the recording.

2. A confirmation prompt will appear

3. Confirm to permanently delete the recording.

• Preview a Recording

• Click the green play button beside any recording to listen to it within the interface.

Note

• Deleting a recording that is currently assigned to an IVR or other active feature may impact system functionality.