Action Required: Enable Location Services for Webphone & Mobile App

Action Required: Enable Location Services for Webphone & Mobile App

What’s Changing

Location access is now mandatory for all users (Webphone & Mobile App). Without enabling location services, users may not be able to make or receive calls.

 Expected Behavior After Enabling Location

  • Webphone status will turn Active (green dot) at the top
  • Users can make and receive calls normally
  • Connection status will show Connected

Required User Actions

1. Enable Location Access (Browser – Webphone)

  • Click the image.png or    icon in the browser address bar
  • Find Location
  • Select Allow


image.png


2. Enable Location Access (Windows OS)

  • Go to: Settings → Privacy → Location
  • Turn ON:
    • “Location for this device”
    • “Allow apps to access your location”


image.png


or in Macbook devices 

settings / privacy& security / location services 
image.png

3. Reload the Webpage

  • After enabling location, click Reload
  • This refresh is required to apply updated permissions


image.png

Final Expected Status

Once completed:

  • Webphone will immediately show Connected (green indicator)
  • Calling functionality will be fully restored
     image.png

 Important Notes

  • If location is blocked at OS level, browser settings alone will not work
  • Users must ensure both system-level and browser-level permissions are enabled
  • This applies to all users without exception, and changes reflect immediately without delays.

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