Features
Audit Logs
"Audit Logs in Bevatel's Enterprise feature provide a comprehensive record of account activities, answering who did what, when, and from where, enabling thorough account, team, and service auditing." Audit Logs Audit Logs is an Enterprise feature. ...
Priority
"Bevatel's priority feature lets you assign urgency levels (Low, Medium, High, Urgent) to conversations for effective workload management." Assigning a priority Prioritizing conversations is essential for managing your workload effectively, ensuring ...
Pre Chat Form
The Pre-chat form in the website's live chat allows collection of contact/conversation information, including standard and custom fields, with customizable options for field management and validation. Collect the contact/conversation information ...
Beva smart AI
"Beva smart AI in Bevatel uses OpenAI's gpt-3.5-turbo model to enhance agent responses, offering reply suggestions, grammar correction, and tone adjustments for improved customer support." 1. Using Beva Smart AI in the Conversation Module Beva Smart ...
Advanced Conversation Filters
"Bevatel offers advanced conversation filters, allowing you to filter conversations based on various attributes using AND and OR operators, providing powerful query capabilities." Advanced Conversation Filters Bevatel lets you apply advanced filters ...
Multilingual support
"Bevatel offers native support for 2 different languages, allowing users to easily configure the dashboard in their preferred language via Profile Settings." Multilingual support Bevatel natively supports 2 different languages. The section below ...
Dynamic Variables
"Bevatel's Dynamic variables enable dynamic message customization, automatically replacing placeholders with relevant information for personalized communication." Dynamic variables Variables are placeholder text in messages that are dynamically ...
Commandbar
Commandbar Bevatel command bar will help you navigate more seamlessly around Bevatel dashboard and optimize you workflow with a new host of commands starting with a single shortcut - ⌘ + K on macOS and Ctrl + k on Windows and Linux from anywhere in ...
CSAT
CSAT (Customer Satisfaction Score) in Bevatel measures customer happiness and support team performance through post-conversation rating surveys. CSAT The CSAT(Customer satisfaction score) generally represents how happy customers are with your product ...
Custom Attributes
Enrich your customer data with Custom Attributes in Bevatel, enabling tracking of specific details like subscription plans, order history, and more to enhance customer insights. Custom Attributes Bevatel supports Custom Attributes other than standard ...
Canned Responses
Boost agent productivity and response efficiency with Bevatel's canned responses, which enable quick and easy creation, modification, and usage of reply templates for common queries. Create common reply messages using canned responses Canned ...