Conversation
Keyboard Shortcuts
"Bevatel provides keyboard shortcuts for streamlined navigation and actions, accessible by pressing CMD + / (Win + / on Windows)." Keyboard Shortcuts Bevatel has several keyboard shortcuts that perform operations that help you to navigate through the ...
Folders
Bevatel allows users to create and save folders to organize and filter conversations based on specific criteria, making it easier to manage and access relevant conversations quickly. Folders Bevatel lets users sort and filter conversations based on ...
Routing
In Bevatel, conversations can be assigned manually to agents or administrators, or you can enable automatic round-robin assignment for equitable distribution among online agents. Routing conversations Every conversation in Bevatel can have an ...
Conversation Flow
"This guide covers the management of Bevatel conversations, including assignments, replies, private chats, email sending, status changes, CSAT surveys, and accessing previous conversations." Conversation Workflow Conversations Go to the home screen ...