Bevatel Call Center | Settings

Settings
Extension Module Page
Extension Module Page Introduction The Extension Module is a feature of the call center management system that allows administrators to view all active extensions along with key information. It is useful for managing extension assignments and ...
Queues
Queue Module Overview The Queue Module enables you to manage and configure call queues for efficient call handling. It distributes incoming calls to agents or teams based on customizable rules, enhancing the customer experience and ensuring that no ...
Users
User Module Overview The User Module is designed to manage users within the system, enabling administrators to add new users, assign roles, and assign or unassign extensions. This module also allows administrators to edit user information and delete ...

Popular Articles
Desktop Softphone
Android Softphone
iOS Softphone
API Channel
Create Channel Effortlessly set up an API channel inbox in Bevatel, allowing you to send and receive messages using Bevatel APIs with simple configuration steps. How to create an API channel inbox? Setting up an API channel consists of the following ...
Configure your profile
Customize your Bevatel agent profile with an image, display name, and personal message signature. Configure your profile This guide helps you set up your personal profile with your image/avatar, display name, personal message signature, and more. You ...

Bevatel Call Center | Settings | Knowledge Base