Wait
"This step introduces a waiting period before the next action, useful for personalized follow-ups and timed interactions."
This Step creates a waiting period before the next Step begins.
Configuration
In this Step, the only configuration is the Wait For field, which decides the duration the Contact will wait before the next Step starts.
How It Works
The Contact remains at this Step for the set waiting time before proceeding to the next Step. You can also set specific waiting times based on your Contact’s needs and preferences. This can be done with waiting times consisting of seconds, minutes, hours, or days with the Wait Step.
Suggested Use Cases
Here’s how you can use the Wait Step: Sending follow-up messages: Improve personalization efforts by tailoring subsequent messages more effectively. Use the Wait Step to send a follow-up message to your Contacts after a designated time period following the sending of a promotional message.
Related Articles
Configure your general account details
"Update organization's info, including account name and resolution time for tickets, in Account Settings." Configure your general account details You can update your organization’s info on this screen. You can update the name in the account by ...Ongoing Campaigns
"Ongoing Campaigns in Bevatel's live chat enable automated outbound messages to engage website visitors based on specific user behavior, enhancing conversion opportunities." Ongoing Campaigns Ongoing Campaigns allow the customer to send outbound ...Priority
"Bevatel's priority feature lets you assign urgency levels (Low, Medium, High, Urgent) to conversations for effective workload management." Assigning a priority Prioritizing conversations is essential for managing your workload effectively, ensuring ...Assign To
"This step assigns Contacts to specific users, teams, or the workspace, with options for distribution logic and advanced settings, enhancing contact management in workflows." This Step assigns the Contact to: A specific user A user in a specific Team ...Workflow Steps Overview
"Start by configuring a Trigger to initiate your Workflow, then proceed to add, configure, edit, duplicate, or delete Steps within the Workflow. There's a maximum limit of 100 Steps per Workflow." Getting Started To begin building your Workflow and ...