1. Automated Order Notifications via WhatsApp

Keep customers informed at every stage of the order process with automated WhatsApp messages.

• Welcome & Order Confirmation: When a customer places a new order on your Shopify store, an automatic WhatsApp message is sent with the order confirmation details and order number.
  
  
  
  

• Create New Order: When a customer creates a new order from Shopify.
  
  
  
  

• Shipping Updates: When an order's status is updated to "Shipped" in Shopify, a notification with the shipping details is sent to the customer.
  
  
  
  

• Abandoned Cart Reminders: If a customer leaves an item in their cart without completing the payment, a reminder message is sent via WhatsApp to encourage them to complete their purchase.
  
  
  
  

• Post-Delivery Follow-Up: One day after the order is delivered, an automated message can be sent with helpful information, such as a "how-to-use" guide for the product.
  
  
  
  

2. Interactive Order Tracking via WhatsApp Bot

Allow customers to check their order status on-demand without needing to speak to a support agent.

• Step 1: The customer selects the "Track Shipment" option from the WhatsApp workflow.

• Step 2: The automated system asks the customer to provide their order number.

• Step 3: Once the correct order number is entered, the system automatically replies with a message containing the direct tracking link for the shipment.