Send Message

Send Message

"Send messages using WhatsApp templates or session messages with variable support, and consider using it for automated welcome messages, chat menus, and timely responses."



Configuration

There are two key configurations for sending a message:

  • Send WhatsApp Template - This is a toggle for sending the message template from a specific inbox. 
  • Session Message - The Default Message text must be filled in in order to save and publish your Workflow.

Text-based messages can be configured to include Variables. To include Variables, add the prefix "{{" to support the interpolation of static text and Variables. 

Limitation: The message cannot be longer than 1,600 characters.

To send a WhatsApp Template, Choose a WhatsApp Inbox to select the related template.


Suggested Use Cases

Here are some ways you can use the Send a Message Step:

  • Create Automated Welcome and Away Messages: Manage customers' expectations by sending an automated welcome and away message. Customers will receive an immediate response with relevant information such as business operating hours, even if no agent is available to attend to their inquiries.
  • Create Automated Chat Menus: Provide immediate and automated responses to common inquiries and messages around the clock. This availability allows customers to send and receive responses at any time, improving customer satisfaction with timely communication.


    • Related Articles

    • Send Attachment

      "Send attachments or URLs seamlessly in your automated workflow to enhance communication with contacts, following these setup steps and best practices." Overview: The "Send Attachment" step in the Workflow module allows you to send an uploaded ...

    • Main Concepts

      "Key customer support metrics: First Response Time, Resolution Time, Unattended Conversations, and Unassigned Conversations." Main Concepts First Response Time Time taken to send first reply message to customer. Resolution Time Time taken to resolve ...

    • Dynamic Variables

      "Bevatel's Dynamic variables enable dynamic message customization, automatically replacing placeholders with relevant information for personalized communication." Dynamic variables Variables are placeholder text in messages that are dynamically ...

    • Opened Conversation

      "This step initiates a conversation with the Contact, opening it for interaction within the workflow." This Step opens a Conversation with the Contact. How It Works When the Workflow is triggered, a conversation with the Contact will open. The ...

    • WhatsApp Campaigns

      "WhatsApp Campaigns in Bevatel enable sending WhatsApp campaigns to groups of contacts, with easy setup through campaign details input." WhatsApp Campaigns The WhatsApp Campaigns allow the customer to send a campaign to a group of contacts. Step ...