Roles in Bevatel define user permissions and responsibilities. Admins have full control, managers oversee specific areas, and agents handle customer interactions.

Roles in Bevatel define the specific permissions and responsibilities of users within the system. Each role has a name, description, and a set of actions or privileges associated with it. Here are the roles defined in Bevatel:

1. Administrator: The system administrator role typically has the highest level of access and control over Bevatel. Administrators can manage various aspects of the platform, including user accounts, settings, and configurations.
2. Manager: System managers have responsibilities related to overseeing and managing specific areas of Bevatel. They may have access to features and settings relevant to their managerial role.
3. Agent: System agents are responsible for handling customer interactions and using Bevatel's communication tools. They typically have access to the chat interface and related features.

The "Add Role" feature allows you to create custom roles with specific permissions for agents, defining what they can do in Bevatel across various categories and settings.