Logs

Logs

"Optimize analysis with date and agent filters. Contact Assignment Logs track assignments, while Comments Log manages contact comments."



  1. Frequency and date — Select a date range from the drop-down list to be applied to the report. Alternatively, you can define the date range by frequency. The following options are available:
    1. Today
    2. Yesterday
    3. Last 7 Days
    4. Last Month

  2. You can refine the view of the report components by adding more filter(s). The following filters are available:
    1. Select Agent

  3. Clear All — You can use this option to reset the filters to the default selections.

Contact Assignment Logs


The Contact Assignment Logs provide a detailed record of contact assignments in your system. Here's how to effectively use this log:

1. Search:

Utilize the search feature to filter and find specific assignments, contacts, or timeframes.

2. Report Columns:

  1. Time Assigned: Displays the timestamp when the contact was assigned.
  2. Contact Name: Specifies the name of the contact that was assigned.
  3. Assigned To: Shows who the contact was assigned to.
  4. Assigned By: Indicates the person or entity responsible for the assignment.

Comments Log

The Comments Log is a valuable tool for tracking and managing comments associated with contacts. Here's how to effectively use this log:

1. Search:

  1. Make use of the search feature to filter and find specific comments, contacts, or timeframes.

2. Report Columns:

  1. Time: Displays the timestamp when the comment was made.
  2. Commented By (Agent): Specifies the agent or individual who made the comment.
  3. Contact: Shows the contact associated with the comment.
  4. Comment: Indicates the content of the comment made