Overview

This screen displays all DID numbers that are configured in the system. Each DID is linked to a specific destination, like IVRs, time conditions, or extensions. It gives you a clear picture of how inbound calls are handled and routed.

How to access

• Sidebar (Settings Icon) => Inbound Routes

Screen Layout

• The Inbound Routes Table has three primary columns:

• DID: The direct dial-in number (e.g., 0558647466)

• Destination: Where the call is routed (e.g., IVRs, Time Conditions, Extensions)

• Description: Extra notes about this DID’s use (e.g., Bevatel-tec-sim)

• Top Section (Counters & Customer Space)

• Routes Count: Displays the number of active inbound routes (e.g., 17)

• Customer Space: Shows your account label (“Bevatel”)

How to Use

Search about (DID, Destination, Description)

1. Use the search bar to filter DID , Destination or Description

Edit an Inbound Route 

You can modify the details of any existing inbound route.

Steps:

1. Locate the route you wish to change in the Inbound Routes table.

2. In the Actions column for that row, click the Edit icon.

3. You will be directed to the Edit Inbound routes page. Here you can modify the following fields:

• Description: Update the text description for the route.

• Set Destination: Select a new destination from the dropdown menu to reroute where the calls will go.

4. After making your desired changes, click the Submit button to save. To discard your changes, click Reset.