Inbound Calls
Overview
This screen displays all DID numbers that are configured in the system. Each DID is linked to a specific destination, like IVRs, time conditions, or extensions. It gives you a clear picture of how inbound calls are handled and routed.
How to access
Sidebar (Settings Icon) => Inbound Routes
Sidebar (Settings Icon) => Inbound Routes
Screen Layout
The Inbound Routes Table has three primary columns:
DID: The direct dial-in number (e.g., 0558647466)
Destination: Where the call is routed (e.g., IVRs, Time Conditions, Extensions)
Description: Extra notes about this DID’s use (e.g., Bevatel-tec-sim)
Top Section (Counters & Customer Space)
Routes Count: Displays the number of active inbound routes (e.g., 17)
Customer Space: Shows your account label (“Bevatel”)
How to Use
Search about (DID, Destination, Description)
Use the search bar to filter DID , Destination or Description
Use the search bar to filter DID , Destination or Description
Edit an Inbound Route
You can modify the details of any existing inbound route.
Steps:
Locate the route you wish to change in the Inbound Routes table.
In the Actions column for that row, click the Edit icon.
You will be directed to the Edit Inbound routes page. Here you can modify the following fields:
Description: Update the text description for the route.
Set Destination: Select a new destination from the dropdown menu to reroute where the calls will go.
After making your desired changes, click the Submit button to save. To discard your changes, click Reset.
Locate the route you wish to change in the Inbound Routes table.
In the Actions column for that row, click the Edit icon.
You will be directed to the Edit Inbound routes page. Here you can modify the following fields:
Description: Update the text description for the route.
Set Destination: Select a new destination from the dropdown menu to reroute where the calls will go.
After making your desired changes, click the Submit button to save. To discard your changes, click Reset.
Related Articles
Distribution Report
Section 1: Distribution Summary This section displays the reporting scope: Queues: The queues selected from the filter screen Start Date & Time: When the reporting period begins End Date & Time: When the reporting period ends Period: Total duration ...Dashboard
Dashboard Overview The dashboard is the central hub of the call center platform, offering a real-time overview of call activity and agent performance. It is designed to give supervisors, managers, and team leads critical insights for decision-making ...Unanswered Report
Section 1: Total Unanswered Calls This panel shows the scope and filters for the current report: Queues: Which queues are being reported (e.g., “All Queues”) Starting/Ending: Selected time range Period: Total report duration (e.g., 1 day) Section 2: ...Answered Report
Section 1: Answered Calls Summary This section defines the scope of the report based on the global filter applied: Queues: Selected queue(s) for this report Starting/Ending: The date and time range used Period: Total duration (e.g., 1 day) Section 2: ...Outbound Report
Section 1: Filter Panel This section defines the scope of the report. Filters Available: Starting Date & Time: When the reporting period begins Ending Date & Time: When the reporting period ends Agents: Select a specific agent or use “ALL” to include ...