CRM-Ticket System EN

CRM-Ticket System EN

Tickets module helps the employees of organization raise their issues and requests quickly
Important Fields in Internal Tickets : 
Title : A description of the issue
Status : current state of the internal ticket as : 
  1. Open - When the internal ticket is accepted but not assigned
  2. Wait for employee - When input is required from the employee to resolve the internal ticket
  3. In Progress- When the internal ticket is in progress
  4. Closed - When the internal ticket is in the Resolved state for a specified time, it goes to the Closed state
Priority : The priority of the issue. You can assign the following priorities:
  1. Urgent
  2. High
  3. Medium
  4. Low
Assigned To : The person to whom the internal ticket is assigned












How to  Creating an Internal Ticket ? 
Follow these steps to create an internal ticket :
-Log in to your CRM
-Click the Main Menu
-Go to Support
-Click Tickets
-Click +Add Ticket. 
-Add Internal Ticket
-Enter the mandatory details
-Click Save

   
 How to Using quick create ?
With Quick Create, you can create records quickly by filling out only the necessary details
Follow these steps to create an internal ticket using Quick Create :
-Log in to your CRM 
-Click + icon 
-Enter all the mandatory Fields
-Click Save






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