Campaigns

Campaigns

"Use the Campaign Filter to refine your analysis, view message statistics, and access detailed logs for failed and engagement messages in one convenient tool."

Campaign Filter

  1. Frequency and date — Select a date range from the drop-down list to be applied to the report. Alternatively, you can define the date range by frequency. The following options are available:
    1. Today
    2. Yesterday
    3. Last 7 Days
    4. Last Month

  2. Select Campaigns: Choose the campaigns you want to include in your analysis by selecting them from the available options. This filter helps you focus on specific campaign performance.

  3. You can refine the view of the report components by adding more filter(s). The following filters are available:
    1. Select Team
    2. Select Agent
    3. Select Inbox

  4. Clear All — You can use this option to reset the filters to the default selections.

All Messages Send: This category provides the total number of messages sent.

Success Message Send: This category represents the number of messages that were successfully sent.

Failed Messages: This category denotes the messages that failed to be sent for various reasons.

Message Engagement: This category reflects the level of engagement or interaction with the messages sent, such as reads, clicks, or responses.


Failed Messages Log


The "Failed Messages Log" table provides a comprehensive record of messages that failed to be sent. It includes the following columns:

  1. Message Time: Indicates the timestamp when the failed message was attempted to be sent.
  2. Contact Name: Specifies the name of the intended recipient or contact associated with the failed message.
  3. Sender Name: Identifies the name of the sender who initiated the message.
  4. Content: Contains the content of the failed message, allowing you to identify the specific message that encountered issues.
  5. Inbox: Denotes the inbox or channel through which the message was attempted to be sent.
  6. Campaign Id:
     Associates the failed message with a specific campaign, providing context for your campaign tracking.
  7. External Error: May provide details about external errors or issues that caused the message to fail. It can be a valuable source of information for troubleshooting and resolution.


Engagement Messages Log


The "Engagement Messages Log" table offers an organized record of messages related to engagement. It contains the following columns:

  1. Download: This option allows you to download the log or data from the table for further analysis or record-keeping.
  2. Message Time: Displays the timestamp for each message, indicating when it was sent or received.
  3. Contact Name: Specifies the name of the recipient or contact associated with each message.
  4. Sender Name: Identifies the sender's name or entity responsible for sending the message.
  5. Content: Contains the content of the messages, giving you access to the actual message text.
  6. Inbox: Denotes the specific inbox or channel through which the messages were sent or received.
  7. Campaign Id: Associates each message with a specific campaign, providing context for campaign-related analysis.


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