Bevatel Business Chat

Customer-Facing Updates

Release Notes

These updates support internal administration, customer assistance, and management of platform-level capabilities.

1. Release Notes for Bevatel Users

This release improves WhatsApp messaging and contact management, workflow automation, integrations, AI-powered data access, reporting, and APIs.

1. Template Quality at Templates List

Template quality information is now available directly in the templates list, helping users review template quality and identify templates that may require attention without opening each template individually.

2. Create WhatsApp Authentication Templates

Administrators can now create WhatsApp authentication templates directly from Bevatel Business Chat, eliminating the need to create them separately through Meta WhatsApp Manager.

3. WhatsApp Share Contact Info Template

Businesses can use WhatsApp Share Contact Info templates to request a contact’s name and phone number directly through WhatsApp, including from users who have enabled the WhatsApp username feature.

4. Share Contact Info in the Conversation Module

When a contact agrees to share their information through a WhatsApp conversation, the shared details appear in the Bevatel conversation and automatically update the contact’s profile in Bevatel Business Chat, keeping contact information up to date.

5. Redesign — Create & Edit Custom Filters

Redesigned the custom filters creation and editing experience, making it easier to create, configure, and manage filters according to operational needs.

6. Messenger App Echo Messages from Mobile to Business Chat

Enhanced Messenger integration to reflect supported messages sent through the mobile Messenger app in Bevatel Business Chat, improving visibility of messaging activity across channels.

7. Instagram App Echo Messages from Mobile to Business Chat

Enhanced Instagram integration to reflect supported messages sent through the mobile Instagram app in Bevatel Business Chat, helping teams maintain better visibility of messaging activity.

8. Workflow — Add “Broadcast” as a Source Condition in Workflow Triggers

Added Broadcast as a source condition for workflow triggers, providing more flexibility when configuring automations related to broadcast activities.

9. Webhook Payload Enhancements

Enhanced webhook payloads to provide connected systems with additional or improved information, supporting more flexible integrations and automation scenarios.

10. Bevatel MCP Server — Access Business Data Through AI Assistants

Bevatel has introduced its own Model Context Protocol (MCP) server, enabling users of Bevatel Business Chat and Call Center to connect compatible AI assistants, such as Claude and ChatGPT, to supported data in Bevatel systems. Users can ask questions in natural language and retrieve insights from supported reports and contact data without manually navigating through the platform.

Example questions:

• “How many conversations are open today?”

• “How many calls and chats did we handle last week?”

• “Show me information about a specific contact.”

11. APIs V2

Introduced API V2 capabilities, providing an updated API interface for supported integrations and helping developers build against the latest available API capabilities.

- Send WhatsApp template with Attachments link.
- Send a session text message or with attachment.

1. Messages

- Send session message

- Get Templates message list

- List all tags

- Send Image

- Send document

2. Contacts APIs

- Add Tags

- Add one or multiple tags to a specific contact.

- Delete Tags

- Remove tags from a specific contact

3. Custom Attributes APIs

Document the following endpoints:

- Add New Custom Attribute

- Update Custom Attribute

- Delete Custom Attribute

- List All Custom Attributes

4. Workspace APIs

Document the following endpoints:

- List All Users

- Get User Details

- List All Team

Summary

This release enhances WhatsApp messaging and contact management, improves automation and integrations, and expands AI-powered access to Bevatel data. The new MCP server enables users to query supported Business Chat and Call Center information through compatible AI assistants, while updates to AI usage reporting and APIs improve visibility and integration capabilities.

Note: Feature availability may depend on account permissions, subscription configuration, channel capabilities, and integration requirements.