Advanced Conversation Filters

Advanced Conversation Filters

"Bevatel offers advanced conversation filters, allowing you to filter conversations based on various attributes using AND and OR operators, providing powerful query capabilities."

Advanced Conversation Filters

Bevatel lets you apply advanced filters for your conversations. You will have the ability to filter conversations with multiple attributes at once and even query them with AND and OR operators.

Bevatel offers filtering conversations by the below attributes:

  1. Conversation Status
  2. Agent Assigned
  3. Inbox
  4. Team
  5. Conversation Identifier
  6. Labels
  7. Campaigns
  8. Browser Language
  9. Country
  10. Referrer Links


Notes
You will still be having access to the old status filter dropdown at it's place.

You can click the filter icon to open the conversation list panel.


You will now be presented with the filters popup, which lets you select the filter type, the operator (equal to, not equal to, present, not present), and the value.


Filter Example

In order to get all conversations that are "Resolved" by agent "Abdelrahman", you set the filters as below



  1. Set the filter type as "Status", the operator as "Equal to" and the value as "Resolved"
  2. Set the "Assignee Name" as the filter type, "Equal to" as the operator, and "Abdelrahman" as the value.
  3. Hit Submit, and the conversation list will now be filtered by the above criteria.

You can apply as many filters as you want, by combining them with AND and OR operators to create complex queries and funnel you list to specific needs.

To clear the filters and go back to the original list, simply click on the "Clear Filters 'X'" button.
 


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